Without PixelProof
7 emails, 4 daysOne broken lamp, one customer, one thread in your inbox.
And the replacement order still has to be made by hand in Shopify.
Claims for Shopify, without the email
Resolve every claim with one click.
Claims come in through your store, not your inbox. Pick a replacement, gift card or refund, press approve, and PixelProof handles it in Shopify and emails the customer. Every photo is checked for fraud before you decide.
Start free trial
7 days free. No credit card. See how it works
Dashboard
Last 30 days
vs previous 30 days
Export
New claim
Claims
Last 30 days
1,284
▼96vs previous 30 days
38 claims are waiting for you. Photo checks flagged 212.
1,246 decided38 waiting
Approval rate71%
Average claim€165
Time to decision4 h
Where the claimed money went
Last 30 days
Money saved
€49,120
▲€8,430vs previous 30 days
Total claimed
€211,860
▼€12,3401,284 claims
€0€211,860
€134,12063%, 886 claims
Paid outReplacements, gift cards, refunds
€6,2703%, 38 claims
Waiting for a decisionNot decided yet
€22,35011%, 148 claims
Rejected for other reasonsOutside the window or not covered
€49,12023%, 212 claims
Blocked by PixelProofRejected after a failed photo check
Pattern found‹ 1 of 3 ›
€18,640claimed with photos found online
Photos copied from the web
112 claims in this period used images that already exist online. All were rejected.
Review 112 claims ›
Last 12 weeks
Claims per weekAverage 323
3 AugThis week, 284
Needs you
3 things right now
38 claims waiting for youThe oldest arrived 2 days ago
9 flagged claims to decide€3,940 at stake
Connect ShipmondoCreate return labels from a claim
The merchant dashboard, shown with sample data from a busy store.
The approve window, straight from the app
One button. Replacement, gift card or refund.
Pick how to resolve the claim and press Approve claim. PixelProof sends it out through Shopify and emails the customer for you. No email threads, no extra steps in Shopify.
Claims out of your inbox. Into one place.
No more chasing order numbers and photos over email. The claim form collects everything up front, and you handle every claim from start to finish in the app.
With PixelProof
1 claim, decided in a minuteThe same claim arrives complete. You decide on one page.
Claim #1057Verified
Oskar B., order #5172, 2 h ago
Table lampArrived broken, 3 photos
€129
Taken after deliveryNot found onlineNot used in another claimUnedited
Customer prefers Replacement
RejectApprove replacement
Approve, and the replacement order is created in Shopify for you.
Arrives completeOrder, items, photos and the customer’s preferred fix come in with the claim. Nothing to ask for.
Every claim in one listNew, waiting and decided claims side by side with their status. Nothing slips through a shared inbox.
Resolved in the appReplacement, gift card or refund goes out from the claim, and the customer hears back in your brand.
A claim comes in. You take it to done.
This is PixelProof from your side. Every claim moves through the same statuses, so you always know where it stands.
Needs review
Approved
Closed
Screens from the PixelProof app, shown with sample data.
A photo can look fine. Four checks look closer.
Each photo is read for its history, not just what it shows. The result sits next to the claim before you look at it.
Taken after delivery
Compares when the photo was taken with when the parcel arrived.
Taken 9 days before delivery
Not found online
Looks for the same image on the web and in stock photo libraries.
Same image on 4 web pages
Not used in another claim
Matches against every photo ever sent to your store.
Sent before from another email
Unedited
Reads the pixels for signs of editing or pasted-in damage.
Crack added in an editing app
Every claim gets one of three results
VerifiedAll four checks passed
Needs a lookOne check could not run
FlaggedA check failed
Built for the person who makes the call.
Installs from the Shopify App Store. Nothing new for your team to learn.
Opens on what needs you
Waiting claims, flagged claims and setup left to do, in that order.
4 claims waitingThe oldest arrived yesterday
1 flagged claim€640 at stake
Add the claim linkOne menu item in Shopify
Your brand on the form
Your logo and colour on the claim form and every email. In English and Svenska.
Your store
Report a problem with your order
1 Find your order2 Choose items3 Describe the problem4 Review and send
Find your order
# 5172
you@email.com
Find my order
Pricing that pays for itself.
Block one fake claim and the month is usually covered. Every plan starts with 7 days free.
Essential
For stores seeing their first suspicious claims.
${{p1}}/month
{{n1}}
Start free trial
- ✓50 checked claims a month
- ✓Branded claim form
- ✓Four photo checks
- ✓Email support
Premium
For growing stores with steady return volume.
${{p2}}/month
{{n2}}
Start free trial
- ✓200 checked claims a month
- ✓Everything in Essential
- ✓Analytics and patterns
- ✓Priority email support
Pro
Most popularFor high-volume stores that lose the most to fraud.
${{p3}}/month
{{n3}}
Start free trial
- ✓1,000 checked claims a month
- ✓Everything in Premium
- ✓Return labels with Shipmondo
- ✓Repeat-claim detection
Enterprise
For large brands that need scale and control.
${{p4}}/month
{{n4}}
Start free trial
- ✓Unlimited checked claims
- ✓Everything in Pro
- ✓Dedicated success manager
- ✓Custom integrations and SLA
Billed in USD through Shopify, every 30 days or yearly.
{{f.a}}
7 days free, no credit card
Your next claim takes one click.
Install from the Shopify App Store and add the claim link to your store menu. Claims stop landing in your inbox, and every photo is checked from the first day.